User Roles

To help partners manage their publishing activity more effectively and more securely, Twitter allows for different levels of access to individuals affiliated with a partner Twitter handle. Multiple users can be given access to a Media Studio account. Each user will log in with their own username and password, and will be able to access the Media Studio accounts to which they have been granted access.

Using User Roles in Media Studio can reduce risk of malicious or erroneous mishaps with your accounts by granting access without sharing any passwords. When a user changes their job or leaves the organization, their access can easily be modified or removed altogether.

1. Managing Users

Permission-levels include:

Administrator

This role has full access to the account and can do everything the account owner can. There can be more than one Administrator for a given account.

Contributor

This role can act on behalf of the account including Tweeting, uploading, and editing of media. The role cannot change account settings or add additional users.

Publisher

This role cannot perform any actions on behalf of the account, but can use media from the Library for their own personal account.

Uploader

This role can only upload content and create new video clips using LiveCut, and cannot Tweet or perform any other actions within the account.

Analyst

This role has access to Analytics. They also have view-only access to the Library and Producer to access and review video level analytics.

How to add additional people to your Media Studio account:

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Add access button.
Begin typing the username of the person you want to grant access to, and select it from the suggested list that appears.
Select desired permission level from the list.
Click Save changes.

Laptop screen of how to add in Media Studio User Roles

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Add access button.
Begin typing the username of the person you want to grant access to, and select it from the suggested list that appears.
Select desired permission level from the list.
Click Save changes.

How to modify permissions in your Media Studio account:

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Edit access button.
Click the dropdown next to the username you wish to remove from the account.
Click No access within the dropdown menu.
Click Save changes.

Laptop screen of Media Studio User Roles modify permissions

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Edit access button.
Click the dropdown next to the username you wish to modify.
Select preferred permission role.
Click Save changes.

How to add/remove people from your Media Studio account:

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Edit access button.
Click the dropdown next to the username you wish to modify.
Select preferred permission role.
Click Save changes.

Laptop screen of how to remove user from your Media Studio account

Click the dropdown menu next to your name in the top-right corner.
Click Edit access to account.
Click the Edit access button.
Click the dropdown next to the username you wish to modify.
Select preferred permission role.
Click Save changes.

2. Switching Accounts

If you have been granted access to multiple accounts within Media Studio, you can easily switch between them at any time.

How to switch between multiple Media Studio accounts:

Click the dropdown menu next to your name in the top-right corner.
Select desired account name from the dropdown.
The page will refresh and show you the Library of the selected account.

Click the dropdown menu next to your name in the top-right corner.
Select desired account name from the dropdown.
The page will refresh and show you the Library of the selected account.

3. Business Manager

Utilize Twitter Business Manager when your organization needs to manage users across multiple Twitter usernames. Rather than logging into each account individually to add and remove users, use Business Manager to make permission and roles changes in bulk.

You must be onboarded for Business Manager to follow the instructions below. Please reach out to your Twitter account manager for more information.

How to add, modify or remove users with Business Manager:

Click the dropdown menu next to your name in the top-right corner and select Business Manager.
Click the Team tab to modify users within all accounts in the Business.
Scroll to find the specific account you want to modify.
Using the same instructions as above, you can add, modify or remove users from each account individually.
After making changes to a specific account, click Save changes.

Laptop screen of how to modify users with Business Manager

Click the dropdown menu next to your name in the top-right corner and select Business Manager.
Click the Team tab to modify users within all accounts in the Business.
Scroll to find the specific account you want to modify.
Using the same instructions as above, you can add, modify or remove users from each account individually.
After making changes to a specific account, click Save changes.

How to bulk add users for multiple accounts with Business Manager:

Click the dropdown menu next to your name in the top-right corner and select Business Manager.
Click the Team tab to modify users within all accounts in the Business.
Click the Bulk actions button.
Click the Download permission template.
Open the template in your preferred spreadsheet application.
Copy existing rows for each account you want to modify, and paste in open rows.
Add the username(s) to the @username column.
Change the permission level(s) if needed, in the Permission Level column, then save file.
Open the Bulk permission access page, click the Import tab and Choose a file to upload your template.
Click Preview and then click Apply changes.

Click the dropdown menu next to your name in the top-right corner and select Business Manager.
Click the Team tab to modify users within all accounts in the Business.
Click the Bulk actions button.
Click the Download permission template.
Open the template in your preferred spreadsheet application.
Copy existing rows for each account you want to modify, and paste in open rows.
Add the username(s) to the @username column.
Change the permission level(s) if needed, in the Permission Level column, then save file.
Open the Bulk permission access page, click the Import tab and Choose a file to upload your template.
Click Preview and then click Apply changes.

Please note: All information included in this FAQ and the Media Studio Getting Started Guide is current as of June 2020, but is subject to change as new features and updates are released.