Tell us a little bit about yourself. What makes @trailblazers worth following?
Amara Baptist: We have an amazing digital team that works together to make interesting, compelling, and creative content that does a really good job of being current as well as providing our fans with the best highlights from our team.
How has social media changed since you started out in the industry?
Amara Baptist: I’ve been in social media professionally for six years, and it’s changed a lot since I started — I remember manual Retweets! You’re really able to monetize content now which is something that existed back then but wasn’t a huge part of brand strategy. I’ve also really seen social media become a legitimate job. It’s not just Tweeting, which is what people think that we do — it’s such an integral part of an organization or brand’s overall marketing strategy.
How has that changed what it means to be a social media manager in 2019?
Amara Baptist: That’s a great question — I think you have to be so in tune with everything that’s going on in the world, whether that’s positive things, like big events such as the Super Bowl or the Oscars, or very negative things. For example, that horrific shooting in New Zealand. We had to be very cautious about what messages we were putting out following that, because as a basketball team, it’s very easy to talk about shooting or shooters. Being cognizant of stuff outside your bubble is really important.
Describe your relationship with Twitter.
Amara Baptist: Twitter has always been my favorite platform. I think I joined Twitter in 2009, and reading back some of the old things I posted, it’s kind of cringeworthy. But, you know, it was really an outlet to get my thoughts on basketball out there. I grew up as a huge Lakers fan so I would watch games and share my thoughts, and from there I kind of had a community of people who did the same — basketball lovers.
It’s funny, I actually kind of attribute Twitter to me landing my first job in social media. I didn’t know it at the time, but my soon-to-be boss at FOX Sports had been following me on Twitter for a while, and when I was recommended for a social media job, he was familiar with my work and style. That ultimately helped me land an awesome job at FOX Sports that really kicked off my career.
What's the most underrated Twitter feature?
Amara Baptist: I think professionally it’s all the analytics that you guys provide. Having that information so readily available and visual, for me, is really helpful when I’m trying to figure out and gauge what I’m doing, and if people are enjoying it or it’s not a hit.
And if we could grant wishes, with the exception of the edit button, what’s the one feature you’d ask for?
Amara Baptist: I would really like to be able to tag accounts in videos. Especially for sponsored content, I think that would do wonders for overall engagement. I’d also like to schedule Tweets or photos and tag the people in the photos in that scheduled post, if that makes sense. I love that we can schedule four photos at once — that was a game changer!